Great Canadian strives to be the leader in customer service and customer satisfaction. Here’s what many Great Canadian customers have had to say about their experiences with Great Canadian.
Excellent job done by the whole crew at Great Canadian...happy to recommend them to anyone. Right from the beginning they were professional and easy to deal with...priced right and the workmanship was awesome...
Thanks for your work!
Great Canadian was great and did an excellent job. With the professional manner in which they displayed I would highly recommend them for any other jobs which you may require completed.
Cheryl and I just wanted to let you know how pleased we are with our new roof and the service received from Great Canadian Roofing. You and your crew provided a service beyond compare and it is testament to GCR of the extent they go to please their customers. The crew did a marvelous job in particular ensuring the jobsite was clean and a few of the neighbours commented on how nice the new roof looks. Both Cheryl and I would like to thank everyone involved at GCR for turning this into a very positive experience. A special thanks to you Regan for the little extras you have provided showing us that there are still some companies out there that pride themselves in providing service when it counts.
Their attention to detail was second to none. We were kept up to date with their progress and the whole crew were very professional and courteous. The supervisors ensured that everything was completed to our satisfaction. After the job was completed our entire yard was left spotless. Great Canadian exceeded our expectations!!
I would like to Thank You and compliment you and your firm for the timely installation of our shingles. I had three quotes and Great Canadian was the lowest of the three and the most informative of the process required. The contractors (delivery and installers) were kind and professional in every way. They were polite and showed great respect for our home and landscaping. They kept us informed, were not noisy, and went about their way to explain any questions we had without any hesitation. Cleanup was not an issue and we are very satisfied with the outcome. With respect to your personal involvement, you were informative, clear in your description of the process, materials, and recommendations in every way. The estimate was clear and easily understood and explained. I am very happy with your service and have recommended others in our neighborhood for re-roofing quotes. I do know that one of the people went with you and they are satisfied with the outcome. Keep up the good work and continued success in the future.
We would just like to say how happy we are with the service we received from your company. From the beginning when we requested an estimate, we were impressed. Tim cam by in a very short time and introduced himself and let us know he would be inspecting the roof. Then he came again after we received the estimate and went over all the details. After that Barry contacted us and arranged the job to be done within a couple weeks. Both of these gentlemen were professional but friendly also and it was our pleasure to deal with them. My husband was home when the team came and said they were a great group of guys. And then, much to his surprise, another team came a few days later and inspected the job and asked if we had any questions or problems. WOW! That's customer service!!! They can count on us to recommend your company to any of our friends that have any roofing needs. Thanks again! We can see why you received the Consumer Choice Award!
After receiving several quotes from reliable roofing companies in Red Deer, I selected Great Canadian to re-shingle my bi-level home. My decision was based partly on their competitive price but, more importantly, on their attention to detail and excellent customer service. When I first called for a quote in the fall of 2011, I was impressed with the promptness of the general manager’s reply. My opinion of the company was further enhanced by the thoroughness in which the job was assessed and the willing and courteous manner in which all of my questions and concerns were answered. As spring approached, I was again contacted to finalize the contract and to select a date for the work to be carried out. I was pleased that the work could be scheduled early in the spring so that re-shingling did not interfere with a planned landscaping project. While re-shingling was underway, particular attention was paid to the weather forecast to reduce any risk of water leaking into the attic. I was informed in advance of when the roofers would be working. Again, employees of the company were courteous and respectful and carried out their work in a professional manner. Before completing the job, efforts were made to clean up the site. The general manager made a final inspection to ensure that nothing had been overlooked and that I was completely satisfied with the work. As a goodwill gesture, he also advised me on another roofing problem that I had and asked me to let him know how and when that situation was resolved. Based on the professional manner in which Great Canadian carried out the re-shingling of my roof, from start to finish, I would not hesitate to recommend them to others.
Firstly, we experienced a high level of customer orientation from Sales ( Nic ) to project implementation for both the roof and troughs ( Andrew & Nick respectively). Each one of these gentlemen ensured we were completely satisfied and arranged follow ups to address any issues we identified and didn't expect payment unless we were satisfied. The roof installers were excellent and did a great job. The eavestrough installers did complete the job to our satisfaction after a couple of return visits and we are very pleased with the finished product. When we have future projects, I will certainly contact Great Canadian. Thank you!
Harrison, Treavor and I want to thank you for helping us through our re-roofing process. I had a lot of questions, and I know I was quite particular about the work, but you were patient with me and explained things well, which put my mind at ease. Thank you so much for all your patience... Take Care
I want to applaud the work of the men sent to install my window. Sean, Tim & Bob came to install my large bow window. I watched as they removed my old window and installed the new one. They worked efficiently, carefully and with great skill. These men are polite, friendly, and obviously care about doing a job well. I admired the skill which made this difficult job seem so easy. Thank them for me.
Our home was in a bad need of a face lift. We discovered Great Canadian at a home show in Red Deer in March and met with Chris several weeks later. Our house had a complete face lift by the end of June and a fantastic job was done with excellent workers that did the work. We are extremely happy with our 'new' home and have had lots of compliments. The communication was excellent, the idea's brought to us were wonderful - the whole experience was a good one. We would highly recommend this company.
My wife and I were extremely impressed with the entire process of getting a new roof working with Great Canadian Roofing. Our sales experience was extremely positive and worked within our timing to meet. The administration of paperwork was very smooth and I always knew where we were in the project flow. The delivery of product ahead of time was done neatly and respectfully of my property. The crew was very polite, on time, and extremely conscientious of our busy schedule. At the end of the day they were tidy around the property and we were proud to show off our Great Canadian sign on the front lawn. Even after that, I had the service staff check in to ensure things were done well and to our level of expectation. Purchasing a new roof is a big expense for our family. We saved up for it. But I really felt it was absolutely worth the costs and I would wholeheartedly recommend Great Canadian to anyone looking to re-roof their home.
I was very impressed with the service we received. The roofers came first and were there for 2 days, it was nice that they did the majority of the job while I was at work and so we were not bothered by the noise. The siders took about a week to complete the entire house, they also worked through the days while we were not home, each day they tidied their tools and put them to the side, they were friendly and non-intrusive while we were home. Last they did the eaves, I did not see them at all as they were quick and almost didn’t even notice they had been there. We did have a bit of mid-communication with the eaves and they had originally installed them going in a different direction than what I had liked, I was very impressed that the fixed them with absolutely no issues, and they were very quick to do so. Everybody I dealt with was very courteous and had great customer service. I love my house, it's all brand new, and I would truly recommend them to anyone!
Great Canadian completed the roof and eavestroughs on our log home in 2012. We had agreed to have the work completed while we were away on vacation and when we returned, the only evidence they were there was the new roof and troughs. Clean up was outstanding! Thank you to the team at Great Canadian for a job well done, our home looks amazing and our eaves no longer leak! We will recommend them to our friends!
Great Canadian applied Cultured Stone to the house and garage and parged the retaining wall in the drive way. They provided true craftsmen that were professional and courteous. They started the job when they said they would be there and left the site cleaner than when they started. I would recommend and use again Great Canadian for any stone work or stucco work in the future.
We had a great experience with Great Canadian Roofing. Our brother-in-law recommended this company, and once contact was made, things ran very smoothly. We have to thank Hisham for his exceptional customer service in coming out, providing a quote, leaving samples, and making sure we had all we needed to make a decision. When we asked if the work could be done when we were going to be away, the answer was "not a problem." We came home to a new roof, a clean yard and no issues. Everyone we dealt with was extremely friendly and professional. We highly recommend this company due to the quality of the work, the quality of the products they use, and most importantly, the staff who work there.